Case Studies

HHS Child Welfare Case Management System Modernization

Modernized a legacy child welfare system with a mobile-first, user-centric platform, enhancing accessibility, efficiency, and service delivery for both agency staff and the public.

Client

State-wide Agency for Children and Families

The Enterprise Modernization and Mobility Project exemplifies the xFact team\'s commitment to leveraging innovative technology solutions to improve public service delivery. By prioritizing user experience and embracing a mobile-first approach, the project has set a new standard for digital engagement and operational efficiency within the HHS agency, making a tangible difference in the lives of both the agency's employees and the populations they serve.

Challenge

Modernizing the core technology platform and infrastructure of a critical legacy system to align with the agency's strategic goals and operational constraints
Implementing a new, user-driven design to ensure a consistent and effective UI/UX across a diverse user base (including a mobile workforce of over 3,000)
Ensuring secure and efficient mobile access to the agency’s technology platform, tailored to the unique context of each user's work environment

Services

Aligned the modernization effort with the agency’s strategic objectives, internal business processes, and legal/operational constraints, ensuring a holistic approach to modernization
Collaboratively designed and implemented updates to the legacy system’s core technology stack and application architecture to support modernization efforts and long-term sustainability of the solution
Designed and developed a modern, intuitive responsive user interface for desktops, tablets, and mobile devices to facilitate easier access and interaction for all users
Developed a public-facing digital platform that allows the public and mandated reporters to easily report child abuse and neglect through the state's portal

Outcomes

Mitigation of technical debt and increased sustainability and extensibility of the legacy system application architecture
Significant improvements to the end-user experience, leading to increased satisfaction and productivity among the agency’s workforce and mobile user base
By leveraging the agency’s public website as a digital channel, the system extended the reach and impact of HHS services, aligning with the agency’s mission to provide constituent-centric services and offering easier processes for constituents and mandated reporters to report child abuse and neglect, promoting timelier interventions and support.
Real-time access to information via tablets and smartphones, enhancing decision-making capabilities in the field

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