Case Studies

License Management System

A modular firearms-licensing platform rolled out across 350+ local police departments and all state-licensed firearms dealers — the first solution of its kind in the USA.

Client

State-wide Firearms Licensing Agency

Challenge

Plan, test, and implement a mission-critical roll-out to comply with legal requirements for firearms licensing.
Satisfy diverse end-user training requirements and change management needs to ensure successful transition from paper/manual processes to a fully electronic model.
Maintain and synchronize legacy system in parallel with phased roll-out of new platform.

Services

Modularized License Management System platform.
Re-usable testing processes, protocols, and tools to ensure compliance with all business and legal requirements.
Data migration and synchronization with legacy system.
Comprehensive training programs and materials for various types of end-users, operational managers, and support personnel.
“Roadshow” style training and deployments to engage stakeholders and ensure implementation success.

Outcomes

Successfully implemented all deployments and go-live phases across over 350 local police departments and all state-licensed firearms dealers.
Mitigated risks and expectations for service levels to ensure a smooth deployment and trust in the new system.
Recognized as an innovative government solution and the first solution of its kind deployed in the USA.
Successfully facilitated funding for additional enhancements and phases.

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