License Management System

A modular firearms-licensing platform rolled out across 350+ local police departments and all state-licensed firearms dealers — the first solution of its kind in the USA.

State-wide Firearms Licensing Agency

Challenge

  • Plan, test, and implement a mission-critical roll-out to comply with legal requirements for firearms licensing.
  • Satisfy diverse end-user training requirements and change management needs to ensure successful transition from paper/manual processes to a fully electronic model.
  • Maintain and synchronize legacy system in parallel with phased roll-out of new platform.

Services

  • Modularized License Management System platform.
  • Re-usable testing processes, protocols, and tools to ensure compliance with all business and legal requirements.
  • Data migration and synchronization with legacy system.
  • Comprehensive training programs and materials for various types of end-users, operational managers, and support personnel.
  • “Roadshow” style training and deployments to engage stakeholders and ensure implementation success.

Outcomes

  • Successfully implemented all deployments and go-live phases across over 350 local police departments and all state-licensed firearms dealers.
  • Mitigated risks and expectations for service levels to ensure a smooth deployment and trust in the new system.
  • Recognized as an innovative government solution and the first solution of its kind deployed in the USA.
  • Successfully facilitated funding for additional enhancements and phases.

Ready to strengthen your systems?

Schedule an assessment to understand your current environment and identify a path forward.