Background Check and Licensing Certification System for the Mass. State Police

xFact worked with the Massachusetts Executive Office of Public Safety and Security (EOPSS) to develop a web based licensing and information management system for the Massachusetts State Police (MSP) Certification Unit. The system provides the Certification Unit with an application to facilitate the licensing, background investigation, and management of private investigators, watch guards, and special state police officers. The system replaced a legacy Lotus Notes system and manual paper-based processes with an intranet web-based, electronic solution. The solution included a public-facing module that allows the public to submit license applications and related information online directly to the MSP Certification Unit.

Massachusetts State Police Office was looking to replace its system for managing background check and licensing activities. There was a need for an updated system which would provide more accurate data with easier accessibility.

  • Paper based processes and redundancy
  • Maintaining legacy systems
  • Integration with other state systems
  • Information accessibility and reporting
  • Lack of streamlined processes
  • An open source and web based licensing and information management system
  • The system enables – licensing, background investigation, management of different entities
  • xFact also handled User Acceptance Testing (UAT), production roll-out and end-user and operational support
  • Streamlined processes for managing investigations and issuing licensing
  • Issues over 1,200 Licenses per year
  • Centralized Repository for licensing information
  • Enhanced operational efficiency of the Unit