Massachusetts State Police Office was looking to replace its system for managing background check and licensing activities. There was a need for an updated system which would provide more accurate data with easier accessibility.

• Paper based processes and redundancy
• Maintaining legacy systems
• Integration with other state systems
• Information accessibility and reporting
• Lack of streamlined processes

• An open source and web based licensing and information management system
• The system enables – licensing, background investigation, management of different entities
• xFact also handled User Acceptance Testing (UAT), production roll-out and end-user and operational support

• Streamlined processes for managing investigations and issuing licensing
• Issues over 1,200 Licenses per year
• Centralized Repository for licensing information
• Enhanced operational efficiency of the Unit