International Justice Sector Information Management Reform

xFact enhanced the efficiency and transparency of a national justice sector system in Timor-Leste by designing, developing and implementing an end-to end case management system. This became a model replicated throughout the sector. xFact developed this custom solution based on local practices and requirements, working at national and local levels to identify, define, and implement electronic processes for the business policies and requirements for the nation’s justice sector.

After a hard fought independence was achieved in 2002, Timor-Leste – with the assistance of the international community – committed to rebuilding infrastructure, growing the economy and building civil society. Increasing access to justice by improving justice sector information systems was a priority.

  • Paper based processes and operation inefficiencies.
  • Court backlogs.
  • Access to justice sector information.
  • Information accessibility and reporting.
  • Cross-agency information sharing.
  • Anopen sourceandstandard based information management system.
  • End to end web-based case management system.
  • System based on local practices and requirements.
  • System integration enabled across agencies.
  • Centralized repository for information
  • Reduced court backlogs by 5000+ a year
  • Supports a user base of by 5000+
  • Enhanced operational efficiency.
  • Ability to make data-driven decisions.
  • Overall Justice Sector integration.
  • Improved governance and trust among citizens.